Privacy Policy
Trackasia TMS

Private data we receive and collect
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1. Introduction

ADVN Global Technologies Pte Ltd respects the privacy and security of personal data of customers, partners, and others we interact with during the provision of services. We are committed to implementing policies, practices, and procedures to protect the collection, use, and disclosure of personal information you provide to us, in compliance with Decree No. 13/2023/ND-CP.

By submitting your information to us or registering for any products or services provided or distributed by us, you agree and allow ADVN Global as well as—where appropriate—our representatives, third-party service providers, and contractors to collect, use, and disclose personal data as set out in the current terms of this Privacy Notice, including any future amendments. You acknowledge and agree that ADVN Global may adjust and update this Privacy Notice to ensure it complies with legal requirements and future industry developments/trends.

Please note that the purposes stated in this Privacy Notice supplement but do not replace any consent you may have previously provided to us or may provide to us in the future.

2. How we collect your personal data

Personal data refers to any information that can uniquely identify an individual (a) independently, or (b) when combined with other information. Information related to businesses (e.g., full name, business address, business phone number) is not considered personal data, but is used for B2B transactions.

We collect your personal data when you:

  • Sign a contract with us to provide consulting services, distribute documents, or other information related to interactions and transactions.
  • Interact with customer service representatives, sales staff, or service providers (via phone, email, social networks, surveys, seminars, etc.).
  • Explore our collection of products and services.
  • Respond via online email (EDMs) in marketing or promotional campaigns.
  • Are referred by a reputable partner or co-business partner.
  • Request us to contact you (for more information, complaints, etc.).
  • Explore electronic service utilities, mobile services, social networks, websites, register an account.
  • When we receive information from third parties about you when you make payments through various means.
  • Images recorded via camera (CCTV) or through event photos, videos.
  • Submit personal information for any other reason.
  • Other public information sources when necessary.

Please note: if you provide personal data of a third party, you guarantee that you have obtained their consent.

3. Types of personal data we collect about you

Types of personal data include:

  • Contact information: Name, phone number, email address.
  • Personal information: Name, company name, date of birth, driver's license number, vehicle plate number, profile image/video.
  • Shopping on the website: Name, credit card number, billing address, shipping address, phone number.

In addition to direct collection, we may receive information from third parties, partners, affiliates, or public sources.

4. Use of personal data

We use your personal data for one or more of the following purposes:

  • Provide products, services, and perform contracts.
  • Respond to questions, complaints, feedback, and contractual communications.
  • Process invoices, payments, and manage debts.
  • Fulfill requests or purposes notified at the time of collection.
  • Direct marketing, lead generation through analytics, sales tracking, advertising, EDMs, events.
  • Customer care, enhance experience, and manage accounts.
  • Analyze the use of products, services, or websites.
  • Analyze website and social platform traffic.
  • Joint marketing campaigns with companies, other providers.
  • Comply with legal obligations, regulatory requirements.

You have the right to opt out of marketing by unsubscribing via email or contacting the Data Administrator; we will process within 30 days.

5. Disclosure of personal data

We do not disclose personal data to third parties unless:

  • Required by law;
  • With your consent;
  • Cooperate with third parties (intermediaries, subcontractors) to support operations.

Third parties are contractually bound to confidentiality. We may transfer data to business successors.

6. Data accuracy

We strive to ensure your personal data is accurate and complete. You need to promptly notify us of any changes. Otherwise, we may not be able to provide services.

7. Access and correction of personal data

Upon request, we allow individuals to access data according to Decree No. 13/2023/ND-CP. We may require identity verification via NRIC or other legal documents.

We will correct errors, omissions within 30 days of receiving the request, and may charge a fee as prescribed.

8. Withdrawal of consent

You may withdraw consent by giving reasonable prior notice. We will inform you of the consequences of withdrawal (e.g., inability to send future service information).

Withdrawal requests can be made via email, letter, or the "UNSUB" function on online services.

9. Use of Cookies

When you interact with the website or mobile application, we collect technical data (device, browsing behavior) via cookies, server logs, and similar technologies.

You can disable or refuse cookies in your browser, but some features may be limited.

10. How we protect your personal data

  • Implement reasonable security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, or removal.
  • Apply deletion or anonymization policies when the purpose of collection is no longer appropriate or necessary for legal, business purposes.

11. Retention of personal data

We cease retention when the purpose of collection is no longer served and proceed to safely delete/destroy when the retention limit is reached.

12. Transfer of personal data outside Vietnam

Usually, we do not transfer data outside Vietnam. Any transfer abroad complies with Decree 13/2023/ND-CP, ensuring equivalent protection standards.

13. Contact us

For any feedback regarding personal data or this Privacy Notice, withdrawal of consent, access, or correction of data, please contact: trackasia.vn

We handle requests diligently, reliably, and within a reasonable time.

Privacy Policy

Private data we receive and collect

1 – Introduction

    - AceCom Technologies Pte Ltd (“AceCom”) respects the privacy and security of personal data of customers, partners, and others we interact with during the provision of services. We are committed to implementing policies, practices, and procedures to protect the collection, use, and disclosure of personal information you provide to us, in compliance with Decree No. 13/2023/ND-CP.

    - By submitting your information to us or registering for any products or services provided or distributed by us. You agree and allow AceCom as well as, where appropriate, our representatives, third-party service providers, and contractors to collect, use, and disclose personal data as set out in the current terms of this Privacy Notice, including any future amendments. You acknowledge and agree that AceCom may adjust and update this Privacy Notice to ensure it complies with legal requirements and future industry developments/trends.

    **** Please note that the purposes stated in this Privacy Notice supplement but do not replace any consent you may have previously provided to us or may provide to us in the future.

2 - How we collect your personal data

    - Personal data refers to any information that can uniquely identify an individual (a) independently, or (b) when combined with other information. Information related to businesses (e.g., full name, business address, business phone number) is not considered personal data, it is used strictly for business-to-business (B2B) transactions.

    - We collect your personal data when you:

  •         + Sign an agreement or contract with us to provide you with consulting services and services we provide, distribute documents or other information related to your interactions and transactions with us or when you use our services.

  •         + When you interact with our customer service representatives, sales staff, or appointed service providers (e.g., via phone calls, correspondence, direct meetings, social media platforms, surveys, seminars, or email).

  •         + When you explore our unique collection of products and services.

  •         + Respond via online email (EDMs) we send, as part of marketing or promotional campaigns through our official EDM service provider partner.

  •         + Are referred to us by one of our reputable partners or co-business partners, as an opportunity for you to explore and experience the excellent services we offer.

  •         + Request us to contact you (may be for more information, complaints, or any other purpose).

  •         + Explore the utilities of our electronic services or interact through mobile services, accounts on social networks, digital platforms, any of our websites or web services, and take an important step by registering an account with us. Experience strong connectivity and diverse utilities anytime, anywhere - we are always ready to serve and make every interaction special.

  •         + When we receive information from third parties about you when you make payments through payment means (including but not limited to physical and digital payment kiosks).

  •         + Images recorded via camera (CCTV) or through photos, videos taken by us or our representatives or agents at our events to capture memorable and unique moments.

  •         + Submit your personal information to us for any other reason.

  •         + Other popular and appropriate public information sources when necessary.

    **** Please note that if you provide us with any personal data relating to a third party, you represent and warrant to us that you have obtained the consent of the third party to provide us with their personal data for the relevant purposes.

3 - Types of personal data we collect about you

    Types of personal data we collect about you include:

  •         + Your contact information (Name, phone number, email address)
  •         + Your personal information (Name, company name, date of birth, driver's license number, vehicle plate number, profile image, image/video)
  •         + Shopping on our website (Name, credit card number, billing address, shipping address, and phone number)

    In addition to information we collect directly from you, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or from public information sources.

4 - Use of personal data

    We use the personal data you provide to us for one or more of the following purposes:

  •         + Provide our products, services, and fulfill obligations from any contract signed between you and us.

  •         + Respond to your questions, complaints, feedback, and requests or communicate with you about your contracts.

  •         + Process, manage accounts payable, invoice, payment, and other credit-related activities.

  •         + To fulfill individual requests or for purposes provided to us as stated at the time of collection (or as clear from the context of collection).

  •         + Conduct direct marketing activities and generate leads through analysis and tracking of sales proposals, advertising, and EDMs at our events, seminars, and workshops.

  •         + Customer care, enhance customer experience, and manage accounts.

  •         + Analyze the use of our products, services, or website.

  •         + Analyze your visits to our website, social media platforms.

  •         + Conduct joint marketing campaigns with other companies and service providers.

  •         + Comply with or fulfill legal obligations and regulatory requirements.

    Any individual has the right to opt out of receiving further marketing information from us by unsubscribing from mailing lists, subscriptions, or contacting our Data Administrator. If we contact that individual via email, they may use the unsubscribe function available in the email to notify us. Such requests will be processed within 30 days.

5 - Disclosure of personal data

    We do not disclose personal data to third parties unless required by law, when we have individual consent or are deemed to have consent, or in cases where we cooperate with third parties such as data intermediaries or special subcontractors to support our company operations. Any third party we cooperate with will be contractually bound to keep all information confidential. We may also transfer all data in our possession to a successor related to our business or assets.

6 - Data accuracy

    We will also make reasonable efforts to ensure any personal data we have about you is correct, accurate, and complete. However, this means you must also promptly notify us of any changes to the personal data you initially provided to us. Any non-compliance on your part may result in our inability to provide you with the products and services you have requested.

7 – Access and correction of personal data

    Upon request, we will provide individuals with access to their personal data or other appropriate information about their personal data in accordance with Decree No. 13/2023/ND-CP. Before approving your request, we may need to verify your identity by checking your NRIC or other legal identification documents. Upon request, we will correct errors or omissions in the personal data held or controlled by us in accordance with Decree No. 13/2023/ND-CP. We may charge a fee for access requests as prescribed by Decree No. 13/2023/ND-CP.

    If you discover that the personal data we hold about you is inaccurate, incomplete, misleading, or not up to date, you may request us to correct that data. In cases where we reasonably determine that correction is necessary, we will correct the data as soon as possible or within 30 days from the date we receive your request.

8 – Withdrawal of consent

    If you wish to withdraw consent, you should notify us in advance within a reasonable period. We will inform you of the possible consequences of withdrawing your consent, for example, if we lack your personal contact information, we may not be able to notify you of future services we provide.

Withdrawal requests can be made via email or letter sent to us, or through the 'UNSUB' function on online services.

9 – Use of Cookies

    When you interact with our website or mobile website, we may automatically collect technical data about your device, browsing behavior, and interaction patterns. We collect this data using cookies, server logs, and other similar technologies. If you do not want us to collect such technical data from you, you can change your cookie settings in your web browser at any time. You may choose not to accept cookies by disabling this feature in your web browser. Note that by doing so, you may not be able to use some features and functions in our web applications.

10 - How we protect your personal data

    - We will make reasonable efforts to protect personal data in our possession by establishing reasonable security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, removal, or any similar risks. We have also established reasonable and appropriate organizational measures to maintain the confidentiality and integrity of your personal data and will only share your data with authorized persons on a need-to-know basis.

    - We have established policies to ensure that personal data in our possession will be deleted or anonymized as soon as there is reasonable reason to believe that (i) the purpose for which the personal data was collected is no longer served by retaining that personal data and (ii) retention is no longer necessary for any other legal or business purposes.

11 - Retention of personal data

    We will cease to retain personal data as soon as there is reasonable reason to believe that the purpose for which the personal data was collected is no longer served by retention, and such retention is no longer necessary for any other legal or business purposes. We will properly and safely delete or destroy documents containing your personal data when the retention limit is reached.

12 - Transfer of personal data outside Vietnam

    Usually, we do not transfer your personal data outside Vietnam. We will ensure that any transfer of personal data to a territory outside Vietnam will comply with Decree No. 13/2023/ND-CP to ensure a standard of protection for the transferred personal data equivalent to the protection under Decree No. 13/2023/ND-CP.

13 - Contact us (feedback, access, correction, and withdrawal of your personal data)

    - Provide your feedback on any issues related to your personal data or this Privacy Notice. Withdraw your consent for any collection, use, or disclosure of your personal data or request access and correction of personal data currently held by us, you may contact us at trackasia.vn

    - We take such queries and feedback seriously and will address them diligently and reliably, ensuring confidentiality and handling them within a reasonable period.